Cookies Policy

This Cookies Policy explains how Woohoo9 Casino uses cookies and similar technologies when you visit or use its website and related online services. It should be read together with our Privacy Policy and any applicable website terms. By continuing to use the website, you acknowledge that cookies may be placed on your device where permitted by law and where they are necessary for the website to function. You can manage certain cookie preferences through your browser or any cookie settings made available on the website.

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1. What cookies are

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember selected settings and provide information about how the website is used. Cookies do not usually contain information that directly identifies you, although information associated with a cookie may be linked with account, device or usage information held by the website operator.

On this page

We may also use related technologies, including pixels, tags, software development kits, local storage and similar tools. In this policy, we use the term cookies to cover cookies and these related technologies unless a distinction is required. These technologies may be used on the Woohoo9 Casino website, account areas, promotional pages, customer support features and other digital services that link to this policy.

Some cookies are set by Woohoo9 Casino, while others may be placed by service providers that support website operation, security, analytics, communications or other functions. Third-party cookies are subject to the relevant provider’s own privacy information and settings. We do not use cookies to remove your responsibility for protecting your account details or device.

Why cookies are used

To keep the website available, responsive and compatible with different devices and browsers.
To remember information you enter or choices you make during a visit.
To support account access, session management and other secure website functions.
To help detect unusual activity, prevent misuse and protect the website and its users.
To understand how visitors use website pages so that content and navigation can be improved.
To measure the effectiveness of communications or marketing where this is permitted and appropriate.
To assist with responsible gambling information, age-related controls, verification processes or other compliance features where relevant.

2. Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support navigation, account sessions, security controls, load balancing, fraud prevention, consent records and access to features you have requested. Without these cookies, parts of the website may not work properly. Because they are necessary for the operation or security of the service, they may not be disabled through ordinary cookie preference tools. You may still be able to block them through your browser, but doing so may prevent you from using some or all website functions.

Functional or preference cookies

These cookies remember choices and settings, such as language, display preferences, region-related selections or other options that make the website more convenient to use. They may also help us provide a consistent experience when you return to the website. If you disable these cookies, the website may still operate, but you may need to repeat certain selections or may not receive the same personalised experience.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may show which pages are visited, how users move through the website, whether pages load correctly and where improvements may be needed. We may use this information in aggregated or otherwise controlled form to monitor performance and improve design, content, accessibility and reliability. Analytics information is not intended to identify you directly, and we seek to use it consistently with applicable privacy requirements.

Advertising and marketing cookies

Where permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand which content is relevant and record interactions with promotional communications. These cookies may be set by us or by approved third parties. We aim to apply appropriate controls to marketing activity and do not intend to use cookies to promote gambling in a way that is unlawful, misleading or unsuitable for persons who must not gamble. Marketing preferences can generally be changed without affecting essential website functions.

Third-party content and services

The website may include content or features supplied by other organisations, such as payment, identity, security, customer support, measurement or media providers. Those providers may use cookies or similar technologies to deliver their services. The providers may process information under their own terms and privacy notices. We encourage you to review any relevant third-party information before using an embedded feature or following an external link.

3. Managing cookies and your choices

You can manage cookies in several ways. If a cookie banner, preference centre or settings tool is displayed, you may use it to accept or reject optional categories. Your choices may be stored in a cookie so that the website can remember them. If you clear your cookies, change devices or use a different browser, you may need to set your preferences again.

Most browsers allow you to view, delete, block or restrict cookies through their privacy or settings menus. Browser controls differ, so you should consult the help information for the browser and device you use. You may also be able to control certain advertising technologies through tools made available by relevant industry organisations or technology providers. These controls may not apply to every device, browser or service.

Blocking all cookies may affect website availability, account access, security checks and other requested features.
Deleting cookies may remove saved preferences and end active website sessions.
Disabling analytics cookies does not necessarily stop all information collection, because some information may be collected through essential security or service processes.
Cookie choices made on one browser or device may not apply to another browser or device.
Where a service uses separate consent controls, changing browser settings may not change the service’s own records of your choices.

We aim to respect applicable consent requirements and provide reasonable controls for optional cookies. Some technologies may be necessary to comply with legal obligations, maintain a secure gambling environment, identify suspicious activity or provide a feature you have requested. For these reasons, refusing optional cookies does not guarantee that no information will be collected through the website.

Cookies and account security

Cookies can help maintain a secure session, but they are not a substitute for good account security. Keep your login information confidential, use a secure device, install relevant software updates and log out when using a shared device. If you believe that your account or device has been accessed without permission, stop using the affected device where practical and follow the account support or security process made available through the website.

4. Privacy, retention and policy updates

Information collected through cookies may include an internet protocol address, browser type, device information, approximate location, pages viewed, links selected, session times, referral information and interactions with website features. Depending on the cookie and the circumstances, this information may be connected with an account or other information provided by you. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Cookies may remain on your device for different periods. Session cookies normally expire when a browser session ends, while persistent cookies may remain until they expire or are removed. Retention periods can vary according to the purpose of the cookie, technical requirements, security needs and applicable legal or operational obligations. We aim to retain information only for as long as reasonably required for the purpose for which it was collected, unless a longer period is required or permitted.

The website may change over time, and the cookies or similar technologies used may also change. We may update this Cookies Policy to reflect changes to our services, technology, legal requirements, consent practices or privacy processes. The updated version will be made available on the website and will apply from its stated effective date, or from publication where no separate date is shown. You should review this page periodically so that you understand how cookies are used.

If you have a question about this Cookies Policy, your cookie choices or the handling of personal information, please use the contact or support channel made available on the Woohoo9 Casino website. Do not include passwords, payment details or other sensitive information in an initial enquiry unless it is specifically requested through a secure process.

Important information for Australian visitors

Woohoo9 Casino is intended for adults who are legally permitted to access and use online gambling services in their location. Cookies do not verify that a person is eligible to gamble, and changing cookie settings does not alter any age, identity, location, account or responsible gambling requirement. You remain responsible for complying with the laws that apply to you and for using the website only where access and participation are lawful.

If you do not wish to accept optional cookies, you can adjust the available consent settings or your browser controls before continuing. Essential cookies may still be used where necessary to provide a secure and functioning website. Continuing to use the website after reviewing this policy indicates that you understand the role of cookies and similar technologies as described here.